In order to exchange or return this item, you must meet the following requirements:
– Request a return number (RMA)
– Return in original packaging
– Return with the RMA number within (30) days
– Copy of invoice enclosed with merchandise
– Enclose a brief letter of explanation
– Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
– Merchandise returned for refund- will be charged a 15% restocking fee – $3.00 minimum.
If the product is defective, then see manufacturer warranty list for return instructions.
We do not accept merchandise damaged in transit. All claims must be filed with the carrier. In this case contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number.
You may return any unopened Brand New product within 30 days of your product`s shipping date. Shipping and Handling Charges are NOT refundable. Please note that All returns must have an RMA#.
You may return all defective products (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non-refundable.
Warranty is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is voided due to mishandling, improper use, or defacing of the product.